Terms & Conditions

1.1 Contractual Relationship

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Bloom Graphics and Software Development (registered in Ghana), trading as BloomEvents ("BloomEvents," "we," "us," or "our").

1.2 Acceptance

By accessing, downloading, or using the BloomEvents platform (including the website, mobile applications, USSD interfaces, and scanner tools), you expressly acknowledge that you have read, understood, and agreed to be bound by these Terms.

1.3 Legal Authority

In accordance with the Electronic Transactions Act, 2008 (Act 772), your electronic acceptance of these Terms carries the same legal weight as a physical signature. If you are using BloomEvents on behalf of an organization, you warrant that you have the authority to bind that organization to these Terms.

1.4 Continued Use

Your continued use of the Platform signifies your acceptance of these Terms and any future updates. If you do not agree with these Terms, you must immediately cease using the Platform.

Platform

The digital ecosystem provided by BloomEvents, including the web dashboard, mobile apps, USSD menus (*XXX#), API endpoints, and scanning software.

Organizer

Any User who creates an event, lists tickets for sale, or issues complimentary passes via the Platform.

Attendee

Any User who purchases, holds, or uses a Ticket to access an Event.

Ticket

A digital or physical licence (QR code, USSD code, or reference number) generated by the Platform granting entry to an Event.

Complimentary Ticket

A Ticket issued by an Organizer at zero cost to the recipient.

Group Ticket

A single Ticket identifier valid for multiple scans up to a specified admission count.

Agent / Scanner

A User designated by an Organizer to validate Tickets at an Event venue.

Event Content

Any text, images, schedules, artist lineups, or media uploaded by an Organizer to describe their Event.

USSD Session

A distinct interaction instance between a User's mobile device and the BloomEvents USSD gateway.

Payment Provider

Third-party financial institutions (e.g., Paystack, Flutterwave, MTN Mobile Money, Telecel Cash) that process transactions.

3.1 Scope

BloomEvents provides a software-as-a-service (SaaS) solution for event management, ticketing, and access control. Our services include ticket generation, sales hosting, USSD ticketing, and validation tools.

3.2 Platform Nature

BloomEvents is strictly an intermediary. We do not organize, host, or produce events. We do not own the venues or employ the performers.

3.3 No Guarantee of Results

We do not guarantee that an Event will take place, that an Organizer will perform their duties, or that an Attendee will be satisfied with an Event.

4.1 Age Requirement

You must be at least 18 years old to enter into this contract.

4.2 Account Responsibility

You are responsible for maintaining the confidentiality of your login credentials (email, password, API keys). Any action performed under your account is deemed to be your action. This specifically includes actions taken using credentials issued to your scanner agents, API integrations, or USSD configurations.

4.3 Suspension

We reserve the right to suspend or terminate accounts suspected of abuse, fraud, money laundering, or violation of these Terms without prior notice.

5.1 Accuracy

All Event Content (date, venue, lineup, pricing) is accurate and not misleading.

5.2 Legality & Permits

The Event complies with all applicable laws in Ghana. The Organizer is solely responsible for obtaining all required permits, licenses, insurance, and approvals (e.g., from city authorities, police, or music rights societies) necessary to hold the Event.

5.3 Liability for Event

The Organizer assumes full liability for the Event, including but not limited to safety, crowd control, artist appearance, and venue adequacy. BloomEvents is not liable for any injury, loss, or damage occurring at an Event.

5.4 Refunds

The Organizer is solely responsible for setting and honoring their refund policy. BloomEvents will only process refunds upon direct instruction from the Organizer, subject to available funds.

6.1 Licence to Enter

A Ticket is a revocable licence to attend a specific Event.

6.2 Validation

A Ticket is considered "used" once it has been successfully scanned or validated via the Platform. Group Tickets are valid for the number of scans specified at purchase. Once the capacity is reached, the QR code becomes invalid.

6.3 Entry Discretion

Possession of a Ticket does not guarantee entry if the Attendee violates venue rules or the Organizer's code of conduct. BloomEvents does not determine admission decisions at the venue; this is the sole discretion of the Organizer and their staff.

7.1 Issuance

Organizers may issue Complimentary Tickets at their discretion. BloomEvents acts solely as the delivery agent.

7.2 No Liability

BloomEvents is not responsible for errors in recipient data (e.g., wrong email or phone number) provided by the Organizer, nor for the revocation of complimentary access by the Organizer.

8.1 Payment Processing

All financial transactions are processed by third-party Payment Providers. BloomEvents does not store full credit card details or mobile money PINs.

8.2 Fees

Service Fees: BloomEvents charges a fee per paid ticket sold. This fee is non-refundable. Transaction Fees: Payment Providers may charge processing fees which are borne by the User (unless absorbed by the Organizer).

8.3 Chargebacks and Reversals

Any chargebacks, payment reversals, or disputed transactions initiated by Attendees or card issuers may be deducted directly from the Organizer's pending payouts or invoiced to the Organizer for immediate repayment.

8.4 Settlements

Revenue collected (minus fees) will be remitted to the Organizer's designated account in accordance with the specific payout schedule. Payouts may be delayed by bank clearing times.

9.1 Network Dependence

USSD services rely on telecommunication networks (MTN, Telecel, AT). BloomEvents is not liable for transaction failures, timeouts, or incomplete sessions caused by network congestion or signal failure.

9.2 User Confirmation

Users are responsible for verifying the details in USSD prompts before authorizing payment. Once a USSD payment is confirmed by the network, it is deemed final.

10.1 "As Is" Provision

The BloomEvents Scanner App and web validation tools are provided "as is."

10.2 Connectivity & Human Error

Effective scanning requires a stable internet connection. BloomEvents is not liable for check-in delays or failures caused by poor internet connectivity at the venue, device failure, or human error by scanning staff (e.g., accidental double scanning or allowing entry without scanning).

Use the Platform for any illegal purpose or in violation of any local, state, or national law.

Resell tickets purchased via BloomEvents on third-party platforms without express permission.

Attempt to reverse engineer, decompile, or hack the Platform.

Create fake events to defraud users.

12.1 BloomEvents Rights

All rights, title, and interest in the Platform (code, design, logos) belong exclusively to Bloom Graphics and Software Development.

12.2 User Content

Organizers grant BloomEvents a worldwide, royalty-free license to use their Event Content for the purpose of promoting the Event and the Platform.

Your use of the Platform is also governed by our Privacy Policy, which is incorporated into these Terms by reference. The Privacy Policy explains how we collect, use, and protect your personal data in compliance with the Data Protection Act, 2012 (Act 843).

BloomEvents reserves the right to modify, suspend, or discontinue any part of the Platform (including specific features, USSD codes, or app support) at any time, with or without notice. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.

15.1 Right to Terminate

BloomEvents may suspend or terminate your access to the Platform at any time if you violate these Terms, engage in fraudulent activity, or pose a legal or reputational risk to the Platform.

15.2 Effect of Termination

Upon termination: Your access to the Platform may be revoked immediately. Outstanding tickets or events may be disabled where necessary to prevent harm. Provisions regarding Liability, Indemnification, Intellectual Property, and Dispute Resolution shall survive termination.

16.1 Cap on Liability

BloomEvents' total liability to you for any claim arising out of these Terms or use of the Platform shall not exceed the total fees paid by you to BloomEvents in the three (3) months preceding the claim.

16.2 Exclusion of Damages

In no event shall BloomEvents be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from your use of the Platform or any Event failure.

Your use of the Platform.

Your violation of these Terms.

(For Organizers) Any dispute between you and an Attendee or third party regarding your Event.

BloomEvents shall not be liable for any failure or delay in performance due to events beyond its reasonable control, including but not limited to acts of God, war, strikes, network outages, power failures, government actions, pandemics, or failures of third-party service providers.

19.1 Negotiation

In the event of a dispute, parties agree to attempt to resolve the matter amicably within fourteen (14) days.

19.2 Arbitration

If amicable resolution fails, the dispute shall be referred to final arbitration in Accra, Ghana, in accordance with the Alternative Dispute Resolution Act, 2010 (Act 798). The language of arbitration shall be English.

These Terms shall be governed by and construed in accordance with the laws of the Republic of Ghana.

BloomEvents may update these Terms from time to time to reflect changes in our services or legal obligations. Updated Terms will be posted on the Platform with a revised "Effective Date." Your continued use of the Platform following such changes constitutes your acceptance of the new Terms.