Support
Need help? We've got you.
Whether you're an event organizer, scan agent, or ticket buyer, we're here to assist.
For
Ticket Buyers
First, try the following:
- Check your spam/junk folder
- Search for "Bloom Events" in your inbox
- Confirm you entered the correct email address at checkout
Still missing it? Email us at admin@bloomgh.com with:
- Your full name
- Event name
- Payment reference
- Email used during purchase
We'll resend your ticket.
For
Event Organizers
To create and manage events:
- Sign in to your dashboard
- Complete organization verification
- Create your event
- Add tickets
- Publish
If verification is pending, please allow up to 48 hours.
For
Scan Agents
Ensure:
- You are using the correct scanner portal/app
- Username and 6-digit PIN are correct
- Your access window has not expired
If your session expires, log in again.
Security
& Privacy
Bloom Events:
- Does not sell user data
- Does not store card details
- Uses encrypted connections
- Complies with applicable data protection laws
For privacy inquiries, email: admin@bloomgh.com
Legal
& Policies
Report
Abuse
If you suspect:
- Fraudulent event listings
- Unauthorized ticket sales
- Security issues
Email: admin@bloomgh.com
Include detailed information so we can investigate quickly.
Support
Response Times
General inquiries
24–48 hours
Payment disputes
2–5 business days
Technical issues
1–3 business days
Company Information
Bloom Graphics and Software Development
Accra, Ghana